89bed's Privacy Policy

89bed collects certain necessary information to operate the platform smoothly, ensure security, and provide users with a better service. We may collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID number or passport number (where identity verification applies)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device identifier information
• Browser type and operating system information
• Cookies and session data
• Login time and approximate location information

2.4 Gaming Activity Information

• Betting history, game preferences, and session data
• Bonus and promotion usage records
• Support chat records (for issue resolution)

89bed uses the information collected for the legitimate purposes listed below, and for no other use:

1. Account Management: To complete the registration, login, and account verification process.
2. Age Verification: To confirm that the user is at least 21 years of age.
3. Financial Transactions: To process deposits, withdrawals, and bonuses smoothly.
4. Security & Fraud Prevention: To detect and prevent account misuse, money laundering, or fraudulent activity.
5. Customer Service: To resolve issues, answer questions, and provide support.
6. Platform Improvement: To improve service quality and enhance the user experience.
7. Legal Compliance: To comply with applicable laws and regulations.
8. Responsible Gaming: To monitor users' gaming patterns and provide support where potential issues arise.

89bed retains your information only for as long as necessary. Retention periods are determined based on the following:

• Active Accounts: Complete information is retained for as long as the account remains active.
• Closed or Inactive Accounts: Financial transaction records may be retained for a defined period after account closure for legal and financial audit purposes.
• Suspicious Activity: Related information may be retained for an extended period if required for investigation.

Once retention is no longer necessary, we securely delete your information or anonymise it so that you can no longer be identified.

89bed does not sell your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

5.1 Service Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and security services. These partners process data only on behalf of 89bed and in accordance with our instructions.

5.2 Legal Obligations

We may provide necessary information in response to a valid request from law enforcement or a government authority, by court order, or to fulfil legal obligations.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, information may be transferred to the new operating authority, but remains subject to this privacy policy.

89bed uses industry-standard security technologies and practices to protect your information:

• SSL/TLS Encryption: All data transmitted through the website and app is sent over encrypted channels.
• Data Encryption: Sensitive information is kept in an encrypted state even when stored.
• Access Control: Only authorised personnel can access specific data.
• Regular Security Testing: Regular audits and tests are conducted to identify system vulnerabilities.
• Two-Factor Verification: An additional layer of security is in place for account login and transactions.
• Secure Payments: All financial transactions are processed through secure and verified gateways.

While we take every precaution, no digital system is 100% impenetrable. In the event of a security incident, we are committed to notifying users as soon as possible.

89bed's website uses cookies and similar technologies. Cookies are small data files stored on your device that improve the functionality of the website.

7.1 Cookies We Use

• Essential Cookies: These are essential for maintaining login sessions and for security — they cannot be disabled.
• Functional Cookies: Used to remember language preferences and personalised settings.
• Analytics Cookies: Used to analyse user behaviour and improve service quality.

7.2 Managing Cookies

You can control non-essential cookies by changing your browser settings. Please note that disabling some cookies may cause certain website features to not work correctly.

Regarding your personal information at 89bed, you have the following rights:

1. Right to Access: You can contact us to find out what information we hold about you and why.
2. Right to Correction: If any of your information is incorrect, you can request a correction.
3. Right to Deletion: In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
4. Right to Object to Processing: You can object to the use of your information for specific purposes.
5. Data Portability: You can request a copy of your own information.

To exercise any of these rights, please contact our support team. We are committed to taking appropriate action.

89bed strictly refrains from providing services to those aged 21 or under. We do not knowingly collect or retain any information from minors. If a user registers with false information and is found to be a minor, their account will be closed immediately and all related information will be deleted. If you believe a minor is using our platform, please contact us.

89bed's servers and data processing systems may be located in various countries. Even if your information is transferred outside Bangladesh, the same standard of protection described in this privacy policy is ensured. We maintain data protection agreements with all our service provider partners.

89bed reserves the right to change this privacy policy at any time. For significant changes, we will notify members by email or through a notice on the platform. Continued use of the service after any changes will be considered acceptance of the updated policy.

The latest version of the policy will always be available on this page. We recommend you visit this page regularly.