Frequently Asked Questions
Welcome to 89bed's FAQ page
Find answers to all your questions about account, payments, betting, support, and responsible gambling in one place.
How to use this page
This FAQ page has been created for the convenience of 89bed Bangladesh players. Below, more than 20 questions and detailed answers are organised into five sections — account management, responsible gambling, support, cricket betting, and withdrawals. Click directly on the section you need, or tap on any question to expand the answer. If you don't find your answer here, contact us via our 24/7 live chat or email.
Account Questions
No, each player may only hold one account. Creating multiple accounts for the same person is a direct violation of 89bed's rules. If two accounts are detected, both may be closed and any earned bonuses may be cancelled. Keep only one account active and secure it with a strong password.
Your username must be unique — use only letters or numbers, and avoid special characters. For your password, use at least eight characters and include a mix of uppercase and lowercase letters, numbers, and symbols. Avoid passwords that are easy to guess, such as your date of birth or name. Do not share your password with anyone.
To update your personal information, log in to your account and go to profile settings. Some changes may require identity verification. If you have trouble doing it yourself, email [email protected] or reach out via 24/7 live chat — our team will assist you in Bengali.
Use the "Forgot password" option on the login page. A verification code will be sent to the email or phone number you used during registration. Enter the code and set a new password. After repeated failed attempts, your account may be temporarily locked — contact support if that happens.
Yes, you can log in to your 89bed account from any device or browser. However, the first time you log in from a new device, an extra verification step may appear for security purposes. If you log in from an unfamiliar or public device, make sure to log out after your session and instruct the browser not to save your password.
Responsible Gambling
Yes, 89bed allows players to set their own deposit limits. From your account settings, you can set a maximum daily, weekly, or monthly deposit amount. Limits take effect immediately, but increasing them takes some time — this is intentional, to prevent impulsive decisions. Contact support if you need help.
Cooling-off means putting your account on a temporary pause for a set number of days — you will not be able to log in or place bets during this time. Self-exclusion is longer-term: your account can be closed for a specified period or permanently. Contact support to activate either option — it will be applied as soon as the request is received.
No. 89bed strictly enforces a 21+ age requirement. Age is verified at registration, and identity documents may be requested if there is any doubt. If you suspect a minor is playing, notify support immediately. Use parental control software on your device to protect family members.
Start by contacting 89bed support — we can help with self-exclusion or setting limits. You can also talk to a trusted family member or friend. A healthcare professional or mental health service can also offer advice. Remember, acknowledging the problem is the first step toward a solution — don't face it alone, seek help.
Some common signs: betting more than you can afford, chasing losses by playing repeatedly, neglecting family or work, being unable to stop even when you try, and borrowing money to gamble. If you notice these signs, take a break immediately and contact support. 89bed takes responsible gambling very seriously.
Support Questions
Absolutely. The 89bed support team is able to assist in both Bengali and English. Full support in Bengali is provided with Bangladeshi players in mind, so you can report any issue without any language barrier.
89bed offers two support channels. First, live chat within the site — this is the fastest method. Second, email: [email protected]. Use email for complex issues or when you need to submit documents. There are no other channels beyond these.
Have the following on hand before reaching out: your registered username or email, a detailed description of the issue (when it occurred, what message appeared), and the relevant transaction ID or a screenshot. The more information you provide, the faster the issue will be resolved. For payment-related issues, also mention the transaction date and amount.
89bed support is available seven days a week, 24 hours a day. Even at night or in the early hours under Bangladesh Standard Time (BST, UTC+6), you can get instant help via live chat. Support remains active on cricket match days and during holidays, without exception.
Cricket Betting
Yes, 89bed offers betting on BPL, T20 World Cup, IPL, and ICC tournaments, alongside international cricket. Various markets are available including match winner, top batsman, and total runs. The rules are the same for each tournament — only the odds and variety of markets may differ.
Yes, live in-play betting is available on 89bed. You can place bets on various markets even after a match has started — such as runs in the next over, or whether a wicket will fall. In-play odds change quickly, so confirm you are seeing the latest odds before placing a bet.
Decimal odds are straightforward: multiply your stake by the odds to get your total return (including your original stake). For example, with odds of 2.50 and a stake of ৳100, you would receive ৳250 if you win. In a Bangladesh vs India match, if Bangladesh's odds are 3.00 and you stake ৳200, you would receive ৳600 if they win.
An accumulator (or parlay) bet combines multiple matches or markets together — you only win the reward if all your predictions are correct. Because the odds are multiplied, the reward can be much larger, but the risk also increases. On 89bed, you can place accumulator bets combining cricket and various other sports markets.
Withdrawal Questions
Several reasons can delay a withdrawal: account verification not completed, bonus wagering requirements not met, or a mismatch between the deposit method and withdrawal method. Withdrawals are normally completed within 10 to 45 minutes. If it takes longer, contact us via live chat or at [email protected].
Yes, but you must first meet the wagering requirements before withdrawing bonus winnings. 89bed's wagering requirement is 25 times the bonus amount — on the bonus amount only, not on the deposit. For example: if you receive a ৳1,200 bonus, you can withdraw your bonus winnings after placing a total of ৳30,000 in bets.
The standard withdrawal time at 89bed is 10 to 45 minutes. Withdrawals via bKash, Nagad, Rocket, or Upay are generally completed within this timeframe. Bank transfers may take slightly longer due to the bank's processing time. If everything is in order and your account verification is complete, there should be no delay.
No. For security reasons, withdrawals can only be made to a mobile wallet or bank account registered in the player's own name. This means your bKash, Nagad, or Rocket account must be in your own name. Withdrawal requests to third-party accounts will be rejected.
The minimum withdrawal amount at 89bed is ৳1,000. Withdrawal requests for less than this will not be accepted. The minimum deposit amount is ৳500, which is the same across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Still have questions?
Our support team is always by your side — in Bengali, directly.
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Support is available in Bengali and English.